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General
questions about Natural Gas / Willmut Gas
Customer
Service Questions
What
is Natural Gas?
Natural Gas is a
colorless, odorless, non-toxic mixture of gases such as
methane, ethane, propane, and butane. Natural gas is
produced by drilling into the Earth's crust where pockets of
natural gas were trapped hundreds of thousands of years ago.
Once the gas is brought to the surface, it is refined to
remove impurities, like water, other gasses, and sand. Then
it is transmitted through large pipelines that span the
continent. Distributors add an odorant to the gas as a
safety measure so that people will be able to tell if there
is a gas leak, or if they forget to turn off an appliance.
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Is
Natural Gas safe to use in my home?
Natural Gas has
an excellent safety record and is the most dependable source
of energy you can have.
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How
will I know if my home has a gas leak?
Odds are you
won't have a natural gas leak in your home; but if you do,
your nose will let you know. While natural gas has no odor
of its own, Willmut Gas adds an odorant that gives it a
distinctive smell (similar to rotten eggs). Adding the
odorant is one of the precautions we take to make natural
gas the safest energy you can use.
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What
should I do if I smell natural gas?
Immediately call
one of our offices from a neighbor's house.
Do not use phone or turn on a light switch.
Hattiesburg: (601)
544-6001
Magee:
(601) 849-3751
Pearl:
(601) 939-3275
If after hours:
Hattiesburg: Call (601) 544-6001.
Magee:
Call 1-877-945-5427 (1-877-WILLGAS): this is a toll free
call
Pearl:
Call (601)939-3275
At any time in which you cannot get through to Willmut Gas
CALL 911.
Natural Gas is both colorless
and odorless. The "rotten egg" smell is added to
the gas for your safety.
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What
should I do if my carbon monoxide detector alarms?
Immediately
call 911.
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How
can I read my Meter?
Reading the
Meter is similar to reading a clock. Here's how:
1.Face the meter and read the dials from left to right.
2.Read the numbers as indicated by the hands on the dials.
If a hand is between two numbers, read the smaller - -
except when the hand is between 0 and 9, in which case you
read the number 9.
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Where
is Willmut located?
Hattiesburg
Location:
Physical Location
315 south Main Street
(601) 544-6001
FAX: (601) 544-8517
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Mailing Address
P.O. Box 1649
Hattiesburg, MS 39403 |
Magee
Locations:
Physical Location
515 Third Avenue SE
Magee, MS 39111
(601) 849-3751
FAX (601) 849-3753
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Mailing Address
P.O. Box 858
Magee, MS 39111 |
Pearl
Locations:
2650 Old Brandon Road
Pearl, MS 39208
(601) 939-3275
FAX (601) 939-5340 |
Mailing Address
P.O. Box 6195
Pearl, MS 39288 |
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What
are your hours of operation?
Our offices are open from
8:00 am to 5:00 pm. Monday through Friday.
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What
areas does Willmut serve?
Hattiesburg Office:
Hattiesburg, Oak Grove, Rawls Springs, Leeville, Dixie
Magee Office:
Sanford, Seminary,
Collins, Mt. Olive, Magee, Mendenhall, D'Lo, Braxton
Pearl Office:
Pearl, Flowood,
Monterey, East Jackson, Thomasville
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Steps
for getting a new service:
1.Call for availability.
2.Schedule appointment with Willmut
representative to discuss meter location, appliance loads,
etc.
3.Go to a Willmut Gas office, sign
a contract, and pay a deposit (if applicable).
4.If in the city:
a) Get a city
inspection.
b) Have a plumber do a mercury test.
If outside the city:
a) Have a plumber do a mercury test and have the Willmut
service department inspect the mercury test.
5.Schedule a time with Willmut service department to set the
meter.
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Is
there service available for my house?
Call our Customer
Service department at one of our offices:
Hattiesburg: (601) 544-6001
Magee: (601)
849-3751
Pearl:
(601) 939-3275
We will be happy to provide you with information on gas
availability for your home.
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What
can I do if I live outside your service area?
Propane service
is an attractive alternative to natural gas in those areas
not served by our mains. Blossman Gas Company will be happy
to help you. They may be reached at 1-888-BLOSSMAN.
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Do
I have to pay a deposit for new residential service?
A deposit may be
required on new accounts. If a home owner, in lieu of
paying a deposit, the customer may provide a credit
reference from another utility company showing a good credit
standing for at least (1) one year. Deposits are often
waived for senior citizens.
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When
is my bill due?
Call for this
information because we have eight different billing cycles.
A customer service representative will gladly give you this
information.
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Is
there a grace period on a bill?
Yes, (14)
fourteen days from the date of the bill.
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Do
you accept credit cards for bill payment?
Willmut
Gas accepts Visa or Master Card for the payment of gas bills.
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What
if my bill is high?
If your natural
gas bill seems abnormally high, please take into account:
1.The Billing
Cycle - - how many days of use does your bill cover?
2.The temperature during the billing cycle -
how cold was it during all of those days?
3.The temperature at which you set your
thermostat.
After considering the above
factors and you still feel as if the bill is too high
contact the billing department at (601) 544-6001.
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Where
can I pay my gas bill?
Payment for natural gas
bills, merchandise and repair bills are accepted at:
Hattiesburg -Office: 315
South Main Street
Hattiesburg, MS 39401
Drop Boxes: 1. In
front of the Roses Department Store in the parking lot.
2. At the southeast corner of S. 17th Avenue and
the north service
drive around the Cloverleaf Mall (not the 4-way stop at
Ward's).
3. In front of the Lowe's Home
Improvement Center on US Hwy 98 West.
Magee -Office: 515
Third Avenue SE Magee, MS 39111
Drop Box: On Main
Street in front of City Hall.
Pearl -Office: 2650 Old Brandon Road
Pearl, MS 39208
After-hours
depositories are also located at the Hattiesburg and Pearl
Offices.
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Do
I have to be there to have my gas turned on?
Yes, an adult
will have to be present because the serviceman will need to
go inside the house to check for leaks and to light pilots.
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Can
I send someone else to apply for gas service in my name?
No, because
whoever comes in must sign the contract and the service will
be in their name.
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Do
you light pilots? How much?
Yes we do.
Please call one of our offices for prices.
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Do
I have to come in to disconnect my service or can I do this
over the phone?
Coming to the
office is not required. Service may be disconnected
over the phone.
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Can
I transfer a Willmut account to another Willmut account in
the same name over the phone?
Yes, as long as
the old and new services are both Willmut accounts.
Also, the transferring account must be current. If the
account has a delinquent balance it must be paid prior to
transferring to another account.
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Who
makes the rules and governs Willmut Gas?
Willmut Gas
Company is a regulated public utility and is subject to the
rules and regulations of the Mississippi Public Service
Commission.
Telephone number of the M.P.S.C. is 1-800-356-6426
If these items do not give
you an answer, then call us. We will be happy to check your
billing. Call Customer Service at:
Hattiesburg - (601) 544-6001
Magee -
(601) 849-3751
Pearl
- (601) 939-3275
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